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Beta Version release 2.1

Protect your packages, protect your brand

Turn lost, stolen, and damaged shipments into new revenue and reduced costs.

See your savings

Package loss, theft, and damage are rampant in the U.S.

41 %

of online shoppers report lost deliveries

$8 /BIL

in annual stolen 
packages

21 %

 of US consumers have experienced package theft

10 %

of e-commerce orders arrive damaged

19.5 /BIL

in annual lost 
packages

1/3

of customers abandon your brand after shipping issues

Focus on your business – let us handle shipping issues

We’ll manage your customers’ shipping issues while you receive monthly payouts from protected orders.

STEP 1

Add package protection to your checkout experience in minutes

Provide a worry-free shipping experience for your customers. Get up and running instantly with lightweight e-commerce plugins.

Shopify Plugin WooCommerce Plugin

STEP 2

Fast problem resolution for your customers, zero complexity for your business.

Ensure the quickest resolutions for your customers’ shipping issues. Protectly manages the entire claims process on behalf of your brand using advanced technology and trained support experts.

STEP 3

Monitor and improve your shipping performance.

Track revenue from protected orders, reship and support savings, and analyze shipping performance by timeline, product, and location.

Our customers transform shipping problems into lower support costs, new revenue, and improved customer satisfaction

70% increase in CSAT, 20% reduction in costs, 10% increase in revenue

See your Savings
$ 10 M

of orders 
protected

$ 612 K

amount of reorder 
revenue generated

$ 182 K

amount of 
reships saved

$ 267 K

Support 
costs savings

Customer Results

Before Protectly, Nowadays was losing $15,000 per month on reshipping costs for lost, stolen, and damaged orders. We also needed a full-time employee to manage the influx of support tickets.

After Protectly, Nowadays has eliminated $15,000 in monthly reshipping costs, generated an additional $42,000 in reorder revenue, and reduced support costs by 51%.

Justin Tidwell CEO

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Deluxe Theme Marhdez.dev , Senior Web Developer

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Marhdez.dev Senior Web Developer

Key Features

  • Offer shipping protection at checkout
  • Offload support for shipping issues
  • Offload reorders and refunds
  • Deep insights into shipping performance
  • Revenue sharing from shipping protection purchases
  • Shipping protection for peace of mind
  • Fast and fair claim resolutions
  • Quick reorders and refunds

PRICING

Get Started with Protecly

Affordable protection with major results

Free

Offload support costs for shipping issues while collecting reorder revenue
from Protectly.

$0

What's Included
  • Package protection
  • Claim resolutions
  • Shipping analytics
  • Revenue share %
Contract

Enjoy the full power of Protectly while participating in profit sharing from package protection purchases.

Custom Pricing

Annual contract Rev share %
What's Included
  • Package protection
  • Claim resolutions
  • Shipping analytics
  • Revenue share %
See your savings

Have questions?
We have answers

Want to know more? You can email us anytime at [email protected]

For Merchants
No, Protectly is not an insurance company and does not provide insurance to any party. Instead, Protectly assumes private risk to safeguard Shoppers' orders.
By default, Protectly is not a taxable product. Protectly does not provide recommendations on how each merchant should manage their tax obligations.
Protectly helps increase customer satisfaction by providing a hassle-free shipping experience and quick problem resolution for any delivery issues.
Protectly covers claims for lost, stolen, and damaged items. We provide fast resolutions, ensuring your customers are satisfied and your brand reputation is protected.
Protectly automatically handles claims on your behalf. Your customers can file claims directly through the system, and we resolve them quickly, saving you time and reducing your customer service burden.
By offering shipping protection to your customers, increasing website conversion by instilling trust, reduce the number of customer complaints, avoid loss from damaged or stolen goods, and generate additional revenue from protected reorders.
The Contract Plan includes a revenue share from protected reorders. The steps are as follows:
  • You collect customer payments for package protection during checkout.
  • Both customer payment and the protection fee go to your business bank account.
  • You transfer the protection fee back to Protectly weekly. In exchange, Protectly shares a portion of the revenue generated from these protected reorders with you.
With the Free Plan, you don’t pay a monthly fee. Instead:
  • You collect payment for package protection from your customers at checkout.
  • Both the customer’s payment and the protection fee go directly into your company’s bank account.
  • You transfer the customer-paid package protection fee back to Protectly weekly. This is managed automatically through platforms like Plaid or Stripe, based on your payment preference.
We offer two pricing plans:
  • Free Plan: No monthly cost. You provide package protection to your customers, offload claims management, and monitor shipping performance with no additional fee.
  • Contract Plan: Custom pricing that includes package protection, claim resolutions, shipping analytics, and a revenue share percentage for protected orders. With this plan, you’ll also earn a share of the revenue generated from package protection purchases.
Protectly integrates seamlessly with popular e-commerce platforms like Shopify and WooCommerce. You can add it to your checkout in just a few minutes using the provided plugins on our website or reach out to a dedicated team member through our contact form.
Protectly is a shipping protection service that helps e-commerce stores safeguard their customers' orders against lost, stolen, or damaged shipments. It provides an easy integration with your checkout process and offers efficient claim management services.
For Consumers
Filing a claim is simple! We’ll send you an email and text with a link to log into Protectly. Once you're logged in, find your order and follow the steps to file a claim. You’ll need to share some basic information, like photos or videos.
No, Protectly is not an insurance company and does not provide insurance to any party. Instead, Protectly assumes private risk to safeguard Shoppers' orders.
Protectly’s service is included at checkout. The fee is usually a nominal flat rate to protect your order. For more expensive orders, a percentage-based fee may apply, but it will still be a small fraction of the total order value.
If your claim is approved, your item(s) will be re-shipped, or you’ll be reimbursed for the full value of the item based on availability.
If your claim is approved, your item(s) will be re-shipped, or you’ll be reimbursed for the full value of the item based on availability.
Most claims are processed quickly. You’ll usually receive a resolution within a business day, depending on the complexity of the issue and the information provided.
Yes, claims must be filed within a certain timeframe after the delivery date, typically 10 days. Be sure to file your claim promptly for a faster resolution.
If your package is lost, stolen, or damaged, you can file a claim with Protectly. We’ll work with the merchant and shipping carrier to resolve the issue and ensure your items are reshipped or reimbursed based on availability.

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